In the event of a dispute, we inform you that the consumer may resort to the Alternative Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt, or the Online Consumer Dispute Resolution entities identified on the website https: //webgate.ec.europa.eu/odr.

Alternative Dispute Resolution Entities to which Julie is a member:

CNIACC - National Center for Information and Arbitration of Consumer Disputes

generic competence

E-mail: geral@cniacc.pt

Web: https://www.cniacc.pt/pt

Porto Consumer Information and Arbitration Center

Geographical area of ​​coverage – contracts signed in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

Email: cicap@cicap.pt

Web: http://www.cicap.pt